NextUp
You mark the appointment as a no-show. NextUp treats that the same as a cancel. A waitlist here means people who want that open time, not an email list for a product launch. Whoever has waited longest on your waitlist gets a text from your number and can take the time. Anyone with SMS Do Not Disturb on is skipped, and the hour can still fill the same day.
How do you mark a no-show?
You mark the appointment as a no-show in HighLevel. Use the no-show status your shop already uses when someone does not walk in. NextUp does not need a special label.
Do it when you know they are not coming. Wait ten minutes if you can, rather than mark it while they are circling for parking. Once you mark it, NextUp treats the hour as open and starts texting.
Why does NextUp treat a no-show like a cancel?
A no-show leaves the same hole as a cancel. The hour is empty. Someone else asked for an earlier time. Noticing tomorrow does not fill today.
The person who missed it may have a reason. That is a separate conversation. The chair is still empty. How to fill a last-minute cancellation in HighLevel is the same play on a cancel.
You already keep a waitlist for this. How to build a waitlist in HighLevel is the setup. Does HighLevel have a waitlist? if you thought the calendar kept the line. It does not.
Who gets the text?
The person who has waited longest on your waitlist gets a text from your number. Join order comes from the Add to waitlist action, so the person who asked first hears first. If they want the time, they tap Accept and they are booked. The message comes from the shop, because it did.
They need a phone number on the contact and the waitlist tag. If the list is empty, nobody gets a text. Add people before you need them.
The link lasts 15 minutes. Only one person holds a live link at a time, so the same slot never goes to two people. How to automatically text your waitlist when someone cancels is the same send on a cancel.
Who do we skip?
We skip anyone with SMS Do Not Disturb on, including people who replied STOP. We text the next person on the list instead.
The person we skipped stays on the waitlist unless you take the tag off. That is your call.
If everyone on the list is skipped, the hour stays open and nobody is texted. The contact who did not show gets a NextUp note that says why. Why was no text sent? lists each note.
Frequently asked questions
Do I text the person who did not show?
That is your shop, not NextUp. Some owners send a kind note. Some wait until the next morning. We only text the next person on the waitlist about the open hour. The person who missed it does not get an offer for their own slot.
Can someone on the list take a no-show hour the same day?
Yes, if they can get there. We text them from your number as soon as you mark the no-show. They tap Accept and they are on the calendar. If they are at work or across town, they tap No thanks or let the 15 minutes run out, and we text the next person.
What if I marked the wrong appointment?
Fix the mark in HighLevel the way you already would. If we already texted the next person, tell them the hour is not open. You look after that conversation. A text cannot be taken back. Check the appointment before you mark it when you can.