Does HighLevel have a waitlist?

HighLevel does not have a built-in waitlist on the calendar. Shops keep one by tagging contacts who want an earlier time. NextUp texts the next person on that list from your number when someone cancels, and they tap to take the appointment.

Why shops keep asking HighLevel for one

Shops keep asking because the calendar will take a booking and it will not keep a line. People have been asking HighLevel for a waitlist on their ideas board. There is no need to guess the vote count. The ask is old, and it is still an ask.

You feel this on a Thursday when the 3pm cancels and you know three people wanted that hour. The calendar shows a hole. It does not show the line.

Until HighLevel puts a waitlist on the calendar, you make one yourself.

How shops keep a list anyway

Shops keep a waitlist in HighLevel by tagging contacts who want an earlier time. That tag is the list. You already do this. You put a phone number on the contact so you can text them.

Some shops also keep a note on the appointment. Some keep a paper list at the desk. The paper list works until the person who wrote it is off, and then nobody can read the handwriting.

A tag is better because the person is already in HighLevel. You are not copying a number off a sticky note at 4pm. How to build a waitlist in HighLevel is the tagging walkthrough if you want the clicks.

You can keep that list today. You do not have to wait for HighLevel to add a waitlist button to the calendar.

What NextUp adds when someone cancels

NextUp texts the next person on that tagged list from your number when someone cancels. They tap Accept and they are booked. You stay with the person in the chair.

HighLevel will not send that text by itself. The tag sits there. The cancel sits there. Someone still has to notice. That someone is usually you, already with a customer.

If they pass, we text the next person. If they asked not to get texts, we skip them. A no-show is the same hole, and What happens when a HighLevel appointment is a no-show is the same path. For the cancel-moment version, read How to fill a last-minute cancellation in HighLevel.

How to automatically text your waitlist when someone cancels is the setup if you want the mechanism in order.

Frequently asked questions

Do I have to wait for HighLevel to add a waitlist?

No. You can tag people today and that tag is your list. NextUp will text the next person from your number when someone cancels. If HighLevel ships a calendar waitlist later, you will already know who wanted an earlier time.

Will a waitlist tag change how I book people?

No. You book people on the calendar the way you already do. The tag only marks who asked to come in sooner. When a time opens, we text the next person on that tag. Your usual booking flow stays put.

Can I run this on more than one location?

Yes. NextUp is $49 a month for unlimited locations. Install it on each HighLevel location that has its own book, from that shop, not only the agency. Each shop keeps its own tag and number. A cancel in one book should not text the list in another shop.