NextUp

Legal

Terms

Last updated 1 October 2026.

Freeman Labs makes NextUp. You add it to your HighLevel account. When a time opens, NextUp texts the next person on your waitlist so they can take it. Shops send those texts from their own business number in HighLevel.

NextUp is $19 a month per location, after a 14-day free trial. Each location that installs NextUp is billed through HighLevel. Texts go through your HighLevel number. HighLevel bills those separately, usually about a penny each for a short US text. NextUp does not add a per-text fee and does not meter texts.

You look after your customers and your list. If someone gets a text they did not want, they come to you.

We cannot promise every opening will fill. NextUp is provided as-is. Questions about a booking go to the business that sent the text.

SMS program terms

Who sends the texts: NextUp, operated by Freeman Labs, sends these texts.

Program name: NextUp, from Freeman Labs.

What you get: text messages about open appointment times at shops where you joined a waitlist. When someone cancels, NextUp texts the next person on the list so they can take the time. NextUp also texts to confirm a booking you accepted. We do not send marketing or promotional texts.

How you opt in: by joining a shop's waitlist. Consent is not a condition of purchase.

Frequency: message frequency varies with how often times open at your shops.

Cost: message and data rates may apply, set by your mobile carrier and plan.

Opt out: reply STOP at any time. We will send one text to confirm, then no more.

Help: reply HELP, email support@joinnextup.com, or call (512) 522-0754.

Sample message: “NextUp: A 1:00 PM spot at [Shop] opened tomorrow. Book: [link]. Msg&data rates may apply. Reply STOP to opt out, HELP for help.”

Carriers: wireless carriers and their partners are not liable for delayed or undelivered messages.

Privacy: your number is used only for these messages. Text messaging originator opt-in data and consent are never shared with third parties or affiliates. Read the Privacy policy.

Support: support@joinnextup.com · (512) 522-0754