NextUp

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Text messages

Last updated 1 October 2026.

NextUp sends one kind of text: a heads-up that a time opened at a shop where you are on the waitlist. Here is who gets those texts, how to stop them, and what they cost.

If you get our texts

Who sends them: NextUp, operated by Freeman Labs, sends these texts.

Why you got one: you asked a shop to put you on its waitlist. When someone cancels, NextUp texts the next person on the list so they can take the time. If you accept, you get a text confirming the booking.

What we never send: marketing, promotions, or texts to people who did not join a waitlist.

How often: it varies with how often times open at your shops. Some weeks you hear nothing.

What one looks like: “NextUp: A 1:00 PM spot at [Shop] opened tomorrow. Book: [link]. Msg&data rates may apply. Reply STOP to opt out, HELP for help.”

Your cost: message and data rates may apply, set by your mobile carrier and plan. Consent is not a condition of purchase.

STOP and HELP

Reply STOP to any text and the texts end. We send one text to confirm, then no more. Reply HELP for help, or reach us at support@joinnextup.com or (512) 522-0754.

Carriers and their partners are not liable for delayed or undelivered messages.

If you run the shop

NextUp only texts the people you put on your waitlist in HighLevel, one at a time, in the order they joined. The texts go out from your HighLevel number. Anyone who replied STOP is skipped.

Your clients know you, not us. If someone gets a text they did not expect, they will come to you first, so add people to the waitlist only when they ask.

What it costs

NextUp is $19 a month per location, after a 14-day free trial. Each location that installs NextUp is billed through HighLevel. Texts go through your HighLevel number. HighLevel bills those separately, usually about a penny each for a short US text. NextUp does not add a per-text fee and does not meter texts.

Your number

Your number is used only for these texts. Mobile information and text opt-in consent are never shared, sold, or rented to third parties or affiliates for marketing. The full details are in the Privacy policy and the SMS program terms.

Questions

Questions about a booking go to the shop that texted you. For anything about NextUp: support@joinnextup.com or (512) 522-0754.